Refund and Returns Policy

Medideal.in Return & Refund Policy

Medideal RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY

Medideal Healthcare Solutions (“Medideal”) team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

1.     DEFINITION

‘Return’ means an action of giving back the product ordered at Medideal portal by the consumer. The following situations may arise which may cause the action of return of product:

    1. Product(s) delivered do not match your order;
    2. Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
    3. Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.

In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Medideal reserves the right to cancel the Return request, if the customer reaches out to Medideal after 7 days of delivery.

Upon receiving your Return/Refund request, Medideal shall verify the authenticity and the nature of the request. If Medideal finds that the request is genuine, it will initiate the Return and Refund process. Medideal shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Medideal reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Medideal in this regard.

The returns are subject to the below conditions:-

    1. Any wrong ordering of product doesn’t qualify for Return;
    2. Batch number of the product being returned should match as mentioned on the invoice;
    3. Return requests arising due to change in prescription do not qualify for Return;
    4. Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
    5. Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.

Category of Non-Returnable Product:Certain categories of products marked as non- returnable on product page, will not qualify for the Return as per Medideal Return policy. The details of the non- returnable products are mentioned below:

Categories

Type of Products

Baby Care

Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers

Food and Nutrition

Health Drinks, Health Supplements

Healthcare Devices

Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors

Sexual Wellness

Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits

Temperature Controlled and Speciality Medicines

Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.

2.     RETURN PROCESS:

    1. For Return intimation, please call us +91-8285187817 and chat with us from 8AM to 8PM, Monday to Sunday.
    2. Medideal customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
    3. Once the claim is verified as genuine and reasonable, Medideal will initiate the collection of product(s) to be returned.
    4. The customer will be required to pack the product(s) in original manufacturer’s packaging.
    5. Refund will be completed within 30 (thirty) days from date of reverse pick up (if required).

3.     MEDICAL TEST:

In case of medical tests, a Refund request may be raised in the following cases:

    1. If the patient has suffered from Haematoma or any prick related injury;
    2. If the report has been challenged and no proper justification (i.e. reasonable clarification provided either by Medideal or the diagnostic centre) has been provided;
    3. If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification (i.e reasonable clarification provided either by Medideal or the diagnostic centre) has been provided.

4.     REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

    1. Order placed through online wallet will be credited to the wallet; and
    2. Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

5.     ONLINE CONSULTATION:

In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.

The customer is required to raise the Refund request with Medideal customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Medideal customer care team.

In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.

6.     SHIPPING CHARGES

Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to care@Medideal.in​.

For any further Refund related information, please write to care@Medideal.in

7.     CANCELLATION POLICY

Customer cancellation:

The customer can cancel the order for the product till Medideal ship it. Orders once shipped cannot be cancelled.

The customer can cancel the order for medical test till the collection of sample.

Medideal cancellation:

There may be certain orders that Medideal partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners.

Medideal also reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by Medideal as per certain criteria. An order can be classified as ‘Bulk Order’ if it meets with the below mentioned criteria, which may not be exhaustive, viz:

  1. Products ordered are not for self-consumption but for commercial resale;
  2. Multiple orders placed for same product at the same address;

iii. Bulk quantity of the same product ordered;

  1. Invalid address given in order details;
  2. Any malpractice used to place the order.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: 

Medideal Pharmacy,

Shop No.03, Ansal Courtyard, Meerut Bypass road,

Near Lal Quila Airport resort, Meerut-250110, Uttar Pardesh, India

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Medideal Pharmacy,

Shop No.03, Ansal Courtyard, Meerut Bypass road,

Near Lal Quila Airport resort, Meerut-250110, Uttar Pardesh, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at care@medideal.in or medideal.in@gmail.com for questions related to refunds and returns.

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Address

003, Ansal Courtyard, Meerut Bypass road, Meerut (U.P)250110 India

Whatsapp Us

8285-187-817

care@medideal.in

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